Support
Help is a message away.
Need a hand, or want help finding your way around? Send us a note and a real person will help. The quick answers below might get you there even sooner.
Email us
Tell us what you were trying to do and which device you are on, and we can usually point you in the right direction in one reply.
FAQ
Quick answers
- How do I get into my account?
- Log in on the I Do HQ app or at my.idohq.app with the email you signed up with. If you have forgotten your password, choose Forgot password? on the log in screen and we will email you a link to set a new one. If you need more help, write to us and we will sort it out.
- How do I invite my partner?
- Open Settings, then People & roles, and enter their email under Invite by email. Choose the role that suits them, from full access through to view only. Then tap Create invite, followed by Share invite link, and send it to them by message or email. They open the link to join your wedding.
- My partner needs the invite link again.
- An invite link is shown once, right after you create it. To get a fresh one, create a new invite for the same email address in People & roles. It replaces the earlier invite, and you can then share the new link.
- How do I delete my account?
- Open Settings and choose Delete account. This permanently removes your account and any wedding you created, and it cannot be undone. If you have invited others to your wedding, remove them in People & roles first. If you would rather we do it for you, email us from the address on your account.
- How do I ask for a copy of my data, or have it corrected?
- Email us and we will take care of it. The privacy page explains what we keep and your rights.
Looking for something else? The details are in our privacy policy and terms. Privacy and Terms.